Q1： What services does the ICBC (Asia) Mobile Banking provide? A: ICBC (Asia) Mobile Banking provides New Customer Account Opening, Account/Asset Management Service, Transfer & Remittance Service, Credit Cards Service, Investments and Financial Service, Deposit & Debts Service, Information Push Service and other banking services. For details, please refer to www.icbcasia.com (eBanking>Personal Mobile Banking).
Q2： What are the main differences between the new version and the existing version Mobile Banking? A: -Brand-new Design, Perfect Experience: User Interface design optimization, milder color and more comfortable visual effect, to protect your eye and create high quality customer experience.
-Module Customization, Free Layout: Support main page functions personalization, add or delete the functions and adjust the functions order as to meet customer needs.
- Simplification and Optimization on frequently used functions : Perform instant transfer with one click; improve the appearance of ICBC Messenger displayed in card mode, helping you to receive transaction alert timely.
-Personalized financial management : Introduce elite productsand services by showing brand new investment services sections. Customers can enjoy exclusive banking/ investment services with ease.
-Account overview at one glance : Show your asset allocation in pie chart and allow access to all accounts in one single management section.
Q3： What information can I get through the search bar? A: You can enter keywords in the search bar to fuzzily search for matched functions (support for Traditional Chinese, Simplified Chinese and English), click on the search results to access the relevant function page. The search page will show your recent 10 historical search records, on which you can click to search again.
Q4： How to customize my main menu and manage mobile banking functions? A: You can access function management page through “Service” > “All” , click on the “Management” button of the “My application” bar to add or delete the functions and adjust the functions order.
Q5： How to download ICBC Mobile Banking? A: We provide iPhone App and Android App. You can download “ICBC Mobile Banking” App from the Apple Store/GooglePlay by searching “ICBC” or from www.icbcasia.com(e-Banking>Mobile Banking).
Q6： How do I know if I am using the latest version App? A: You can check if there is any updated version for “ICBC Mobile Banking” App in Google Play or Apple Store. If no, that means you are already using the latest version.
Q7： How should I set up to use the mobile banking service when I open the mobile banking app at the first time? A: For the first time use of the mobile banking app, you can enjoy our mobile banking services after selecting “Hong Kong” for the region and your preferred language
Q8： How to login to Mobile Banking Services? A: t he new version Mobile Banking is an open platform. Some functions like Search, News, Branches, etc. can be used without login. If you are redirected to the login page after clicking a function, it means that such function cannot be used without login. However, you can continue to use that function after entering your account number and password. You can also login by clicking “Login” at the upper left corner of the “Servicepage” or “Log in” of “Me” page.
Q9： How to logout from Mobile Banking Service? A: You may logout by clicking "logout" at the top left corner of the homepage.
Q10： What to do if I forget the password? A: The Internet banking and Mobile Banking Service will be suspended if the login password has been incorrectly entered for 3 consecutive times in the same day .You may try to login again in the next day. You may use the "forget password" function on Personal Internet Banking login page.If you are still unable to login to Internet Banking/Mobile Banking, your service may be suspended. Please call 218 95588 or visit the branch for assistance.
Q11： Why I cannot logon the ICBC Mobile Banking with the regenerated password? A: It is because the enhanced security system requires customers to change the password with every new regenerated password through the Personal Internet Banking. After you have changed your password, you can then logon to the Mobile Banking Services as usual with the new password.
Q12： Can I access to ICBC (Asia) Mobile Banking via any types of mobile models? A: Our Mobile Banking supports most smart phone models in the current market. Recommended operation systems, mobile brands/models: - Apple iOS 9.0 or above: iPhone, etc. - Android OS 5.0 or above: Samsung, Huawei, etc.
Q13： Is there any specified Telecom Service Provider for accessing to the Mobile Banking? A: No. Our Mobile Banking Services are widely compatible and it is supported by all Telecom Service Providers. However, please take note on the overseas data usage.
Q14： Can I use the Mobile Banking services overseas? A: Yes. As long as your phone is accessing the internet, you can enjoy mobile banking service anywhere. However, please take note on the overseas data usage.
Q15： Do I need to pay for using ICBC (Asia) Mobile Banking Service? A: No. Our Mobile Banking Service is free of charge except some specified transactions such as Telegraphic Transfer and CHATS.
Q16： Should I need to log in before using any functions on the main menu ? A: No. The brand new Mobile Banking Service is an open platform, such as News, Deposit RateInquiry, Exchange Rate Inquiry, Contact Us and Branches can be used without Login.
Q17： What languages does the ICBC (Asia) Mobile Banking Service support? A: Our Mobile Banking supports English,Traditional Chinese and Simplified Chinese.
