Touch ID/Fingerprint Login Service (Applicable to iPhone/Android App only)
Q1：What is Touch ID/Fingerprint Login service? A：The Touch ID/Fingerprint Login Service is a function that uses fingerprint(s) registered on your mobile device in lieu of your ICBC (Asia) personal internet banking user ID and password to confirm your identity to access the Industrial and Commercial Bank of China (Asia) Limited (the “Bank”, “ICBC (Asia)”, “We” or “our”) mobile banking services. It will bring you a faster mobile banking login experience. The Bank strongly recommends that you should read, understand and agree to the “Terms and Conditions for the use of the ICBC (Asia) Touch ID/Fingerprint Login Service” before use. Also, you should read the mobile banking security tips from time to time via our website (www.icbcasia.com).
Q2：Which device is Touch ID/Fingerprint Login Service applicable? A：The Touch ID/Fingerprint Login service is available on Apple iPhone 5s or later iPhone models with an operating system of iOS7 or above, or on Android phones with fingerprint recognition sensors and an operating system of android 6.0 or above,or such other electronic devices(as we may determine from time to time) that we may enable use with the Touch ID/Fingerprint Service from time to time. Touch ID/Fingerprint Login is available on following compatible Android devices: Samsung (Galaxy A9, Galaxy S8, Galaxy S7)，LG (G5)，Huawei(P20 pro, Mate 10, Mate 9, Honor 10), Xiaomi(Xiaomi 8 Lite, Redmi Note4X, Xiaomi 5), Vivo(X9, V11). More devices will be supported in future.
Q3：How can I activate the Touch ID/Fingerprint Login service in ICBC (Asia) Mobile Banking Application? A：You can activate the "Touch ID/Fingerprint Login" service by following the steps below: 1)Login ICBC (Asia) mobile banking via your personal internet banking user ID and password. 2)Enter “Services and settings” under “Me”. 3)Under “Services and settings”, slide the "Touch ID/Fingerprint Login Setting" button to the right. 4)Please read the "Friendly Reminder" and click “Confirm”. Then, read and agree "Terms and Conditions for the use of the ICBC (Asia) Touch ID/Fingerprint Login Service" carefully. 5)Your mobile registered with the Bank will receive a six-digit SMS verification code. Please enter the verification code within 100 seconds to confirm. 6)Once the verification is successful, you will be back to the "Service and settings" page and will find that the button next to "Touch ID/Fingerprint Login Setting" is open which means the "Touch ID/Fingerprint Login" service is activated.
Q4：Can I activate the Touch ID/Fingerprint Login service by using the same ICBC (Asia) personal internet banking account on multiple mobiles? A：No, you can’t. Each ICBC (Asia) personal internet banking account user ID and password can only activate the Touch ID/Fingerprint Login service on ONE mobile only.
Q5：If my fingerprint(s) cannot be recognized, can I still use my personal internet banking account user ID and password to login ICBC (Asia) Mobile Banking service? A：Yes, you can login ICBC (Asia) mobile banking via your personal internet banking account user ID and password at any time.
Q6：If there is a fingerprint of another person stored in my mobile, can I still use the Touch ID/Fingerprint Login service? A：It is strongly recommended that you should only store your own fingerprint(s) in your mobile. You must remove another person’s fingerprint from your mobile before activation of the Touch ID/Fingerprint Login service. Once the Touch ID/Fingerprint Login service is activated, please note that any fingerprint(s) stored in your mobile can login your mobile banking account.
Q7：How can I deactivate the Touch ID/Fingerprint Login service in ICBC (Asia) Mobile Banking Application? A：After login ICBC (Asia) mobile banking, you can deactivate the Touch ID/Fingerprint Login service by sliding “Touch ID/Fingerprint Login Setting” button to the left under “Service and Settings” under “Me” page.
Q8：Will ICBC (Asia) store my fingerprint(s)? A：The Bank does NOT collect or store any of your biometric data but cannot guarantee or commit that other parties will not do so.
Q9：Under which circumstances the Touch ID/Fingerprint Login Service will be mandatorily suspended? A：Your Touch ID/Fingerprint Login service would be suspended under the following circumstances: 1)Your ICBC (Asia) personal internet banking account and/or your mobile banking services is being suspended; 2)You reset or modify your ICBC (Asia) personal internet banking account user ID or password; 3)You terminate your ICBC (Asia) personal internet banking account and/or your mobile banking services via any channels; 4)Any changes of the fingerprints stored in your permitted mobile device (such as adding or removing fingerprints); 5)If the Touch ID/Fingerprint Login Service is activated on multiple permitted mobile devices by using the same ICBC (Asia) personal internet banking account, the Touch ID/Fingerprint Service would be deactivated on all permitted mobile device except the latest one; 6)If one login to ICBC (Asia) mobile banking services application (“Mobile App”) with another ICBC(Asia) personal internet banking account user ID and password on the same permitted mobile device to activate the Touch ID/Fingerprint Login Service, the originally activated Touch ID/Fingerprint Login Service will be deactivated or suspended immediately; 7)You reinstall the Mobile App; or 8)You transfer the Mobile App to another permitted mobile device after backup.
Q10：If my mobile which had been activated for using Touch ID/Fingerprint Login Service was lost or being stolen, what should I do? A：Of course, you may report the case to police for investigation. Please also inform the case to our customer service representatives immediately. We may suspend your mobile banking service and/or may require you to change your ICBC (Asia) personal internet banking account login password, and re-register your fingerprint(s) for the usage of Touch ID/Fingerprint Login Service.
Notes: These FAQ are available in both English and Chinese versions. The English version shall prevail in the event of any discrepancy between the two versions. For the completed details of the Touch ID/Fingerprint Login Service, please refer to the “Terms and Conditions for the use of the ICBC (Asia) Touch ID/Fingerprint Login Service”. Should you have any query, please contact our 24 hours customer service hotline at (852) 218 95588.
Face ID Login Service (Applicable to iPhone App only)
Q1：What is “Face ID Login Service”? A：“Face ID Login Service” is applicable to iPhone which is equipped with Face ID function that allows you to use Face ID verify your identity and provide an alternative on your ICBC (Asia) mobile banking user ID and password to access mobile banking services. It will bring you a faster mobile banking login experience. The Bank strongly recommends that you read, understand, and agree to the “Terms and Conditions for the use of the ICBC (Asia) Biometric Authentication Service” before use. For more details about mobile banking security tips, please visit our website (www.icbcasia.com).
Q2：Which devices are compatible with “Face ID Login Service”? A：“Face ID Login Service” is currently only available on Apple iPhone X or later iPhone models running iOS11 or above, or such other electronic devices (as we may determine from time to time) that are compatible with our “Face ID Login Service”. Currently, “Face ID Login Service” is not supported on Android devices. Customers with Android devices can still use your ICBC (Asia) personal internet banking user ID and password to login and access our mobile banking services.
Q3：How can I activate “Face ID Login Service” in ICBC (Asia) Mobile Banking Application? A：To activate “Face ID Login Service”, please follow the steps below: 1. Login ICBC (Asia) Mobile Banking by your personal internet banking user ID and password. 2. Go to “Services and Settings” under “Me”. 3. Slide the “Face ID Login Setting” button to the right under “Services and Settings”. 4. Read the “Friendly Reminder” and click “Confirm”. Then, read carefully and agree to the “Terms and Conditions for the use of the ICBC (Asia) Biometric Authentication Service”. 5. Your mobile registered with the Bank will receive a one-time six-digit SMS verification code. Please enter the verification code within 100 seconds upon receiving it to confirm. 6. Verify your Face ID. 7. Once the verification is successful, you will be redirected to the “Service and Settings” page. As long as the “Face ID Login Setting” is enabled, “Face ID Login Service” is active.
Q4：Can I enable “Face ID/Touch ID Login Service” for the sameICBC (Asia) personal internet banking account on multiple iPhones? A：No, you cannot. Each ICBC (Asia) personal internet banking account with its unique user ID and password can be linked to ONE iPhone only.
Q5：If my Face ID cannot be recognized, can I still use my personal internet banking account user ID and password to login to ICBC (Asia) Mobile Banking? A：Yes, you can login to ICBC (Asia) Mobile Banking via your personal internet banking account user ID and password any time.
Q6：If the facial map of another person is stored on my iPhone, can I still use the “Face ID Login Service”? A：We strongly recommend that you only store your own facial map on your iPhone. You should remove another person’s facial map before activating the “Face ID Login Service”. Once the service is activated, any facial maps stored on your iPhone can beused to login to your mobile banking account.
Q7：How do I deactivate “Face ID Login Service” in “ICBC (Asia) Mobile Banking” Application? A：After logging in to “ICBC (Asia) Mobile Banking”, you can deactivate “Face ID Login Service” by sliding the “Face ID Login Setting” button to the left under “Service and Settings” under “Me”.
Q8：Will ICBC (Asia) store my facial map? A：The Bank does NOT collect or store any of your biometric data, but cannot guarantee or commit that other parties will not do so.
Q9：Under what circumstances will the “Face ID Login Service” be mandatorily suspended? A：Your “Face ID Login Service” would be suspended under the following circumstances: 1. Your ICBC (Asia) personal internet banking account and/or your mobile banking services is suspended; 2. You reset or modify your ICBC (Asia) personal internet banking account username or password; 3. You terminate your ICBC (Asia) personal internet banking account and/or your Mobile Banking Services via any channels; 4. The biometric credentials stored in your Permitted Mobile Device are modified (e.g. a new face is added in respect of the facial recognition function); 5. If the Face ID/Touch ID Login Service is activated on multiple permitted mobile devices by using the same ICBC (Asia) personal internet banking account, the Face ID/Touch ID Service would be deactivated on all permitted mobile device except the latest one; 6. If one login to ICBC (Asia) mobile banking services application (“Mobile App”) with another ICBC(Asia) personalinternet banking account user ID and password on the same permitted mobile device to activate the Face ID Login Service, the originally activated Face ID Login Service will be deactivated or suspended immediately; 7. You reinstall the Mobile App; or 8. You transfer the Mobile App to another permitted mobile device after backup.
Q10：If I have an identical twin or sibling(s) bearing high resemblance to my facial appearance, can he/she access my ICBC (Asia) personal internet banking account using “Face ID Login Service”? A：The probability of a false match using Face ID is different. For safety concerns, if you have an identical twin and sibling(s) bearing high resemblance to your facial appearance, please do not use “Face ID Login Service”. If your facial appearance is undergoing a rapid stage of development, “Face ID Login Service”may not retain the same accuracy or function properly.
Q11：If my iPhone with “Face ID Login Service” enabled was lost or stolen, what should I do? A：You should report the case to police for investigation, and inform the case to our customer service representatives immediately. We may suspend your mobile banking service and/or require you to change your ICBC (Asia) personal internet banking account login password, and re-register your Face ID to continue using our “Face ID Login Service”.
Q12：Can I use the Face Login service on a device that has been jail-broken? A：To safeguard your account, please don't try to enable Face ID Login service on a device that has been jail-broken.
Notes: These FAQs are available in both English and Chinese versions. The English version shall prevail in the event of any discrepancy between the two versions. For complete details about the “Face ID Login Service”, please refer to the “Terms and Conditions for the use of the ICBC (Asia) Biometric Authentication Service”. Should you have any query, please contact our 24 hours customer service hotline at (852) 2189 5588.
Touch ID/Fingerprint Transaction Authentication Service (Applicable to iPhone/Android App only)
Q1: What is Touch ID/Fingerprint Transaction Authentication service? A: The Touch ID/Fingerprint Transaction Authentication Service is a function that uses fingerprint(s) registered on your mobile device in lieu of your ICBC (Asia) personal internet banking password to confirm your identity to access the low risk mobile banking transaction services of Industrial and Commercial Bank of China (Asia) Limited (the “Bank”, “ICBC (Asia)”, “We” or “our”). It will bring you a faster and more convenient mobile banking transaction authentication experience. The Bank strongly recommends that you should read, understand and agree to the “Terms and Conditions for the use of the ICBC (Asia) Biometric Authentication Service” before using the service. Also, you should read the mobile banking security tips from time to time via our website (www.icbcasia.com).
Q2: Which device is Touch ID/Fingerprint Transaction Authentication Service applicable to? A: The Touch ID/Fingerprint Transaction Authentication service is available on Apple iPhone 5s or later iPhone models with an operating system of iOS7 or above, or on Android phones with fingerprint recognition sensors and anoperating system of Android 6.0 or above,or such other electronic devices (as we may determine from time to time) that we may enable use with the Touch ID/Fingerprint Transaction Authentication service from time to time. Touch ID/Fingerprint Transaction Authentication service is available on following compatible Android devices: Samsung (Galaxy A9, Galaxy S8, Galaxy S7)，LG (G5)，Huawei(P20 pro, Mate 10, Mate 9, Honor 10), Xiaomi(Xiaomi 8 Lite, Redmi Note4X, Xiaomi 5), Vivo(X9, V11). More devices will be supported in future.
Q3: How can I activate the Touch ID/Fingerprint Transaction Authentication service on ICBC (Asia) Mobile Banking Application? A: You can activate the "Touch ID/Fingerprint Transaction Authentication" service by following the steps : 1)Transaction Authentication over ICBC (Asia) mobile banking via your personal internet banking user ID and password. 2)Click “Services and settings” under “Me”. 3)Under “Services and settings”, slide the "Touch ID/Fingerprint Transaction Authentication Setting" button to the right. 4)Please read the "Friendly Reminder" and click “Confirm”. Then, read and agree "Terms and Conditions for the use of the ICBC (Asia) Biometric Authentication Service" carefully. 5)Your mobile registered with the Bank will receive a six-digit SMS Authentication code. Please enter the Authentication code within 100 seconds to confirm. 6)Once the authentication is successful, you will be back to the "Service and settings" page and will find that the button next to "Touch ID/Fingerprint Transaction Authentication Setting" is opened which means the "Touch ID/Fingerprint Transaction Authentication" service is activated.
Q4: Can I activate the Touch ID/Fingerprint Transaction Authentication service by using the same ICBC (Asia) personal internet banking account on multiple mobiles? A: No, you can’t. Each ICBC (Asia) personal internet banking account user ID and password can activate the Touch ID/Fingerprint Transaction Authentication service on ONE mobile only.
Q5: If my fingerprint(s) cannot be recognized, can I still use my other personal online banking token to complete the mobile banking transaction authentication? A: Yes, you can complete your transaction authentication via your other token at any time.
Q6: If there is a fingerprint of another person stored in my mobile, can I still use the Touch ID/Fingerprint Transaction Authentication service? A: It is strongly recommendedthat you should only store your own fingerprint(s) in your mobile. You must remove other person’s fingerprint from your mobile before activation of the Touch ID/Fingerprint Transaction Authentication service. Once the Touch ID/Fingerprint Transaction Authentication service is activated, please note that any fingerprint(s) stored in your mobile can process fingerprint transaction authentication through your mobile banking application.
Q7: How can I deactivate the Touch ID/Fingerprint Transaction Authentication service in ICBC (Asia) Mobile Banking Application? A: After Transaction Authentication ICBC (Asia) mobile banking application, you can deactivate the Touch ID/Fingerprint Transaction Authentication service by sliding “Touch ID/Fingerprint Transaction Authentication Setting” button to the left under “Service and Settings” under “Me” page.
Q8: Will ICBC (Asia) store my fingerprint(s)? A: The Bank does NOT collect or store any of your biometric data but cannot guarantee or commit that other parties will not do so.
Q9: Under which circumstances the Touch ID/Fingerprint Transaction Authentication Service will be mandatorily suspended? A: Your Touch ID/Fingerprint Transaction Authentication service would be suspended under thefollowing circumstances: 1)Your ICBC (Asia) personal internet banking account and/or your mobile banking services is being suspended; 2)You reset or modify your ICBC (Asia) personal internet banking account user ID or password; 3)You terminate your ICBC (Asia) personal internet banking account and/or your mobile banking services via any channels; 4)Any changes of the fingerprints stored in your permitted mobile device (such as adding or removing fingerprints); 5)If the Touch ID/Fingerprint Transaction Authentication Service is activated on multiple permitted mobile devices by using the same ICBC (Asia) personal internet banking account, the Touch ID/Fingerprint Transaction Authentication service would be deactivated on all permitted mobile devices except the last one; 6)If you activate one Touch ID/Fingerprint Transaction Authentication service through ICBC (Asia) mobile banking services application (“Mobile App”) with another ICBC(Asia) personal internet banking account user ID and password on the same permitted mobile device, the originally activated Touch ID/Fingerprint Transaction Authentication service with another ICBC (Asia) account will be deactivated or suspended immediately; 7)You reinstall the Mobile App; or 8)You transfer the Mobile App to another permitted mobile device after backup.
Q10: If my mobile which had been activated for using Touch ID/Fingerprint Transaction Authentication Service was lost or being stolen, what should I do? A: Of course, you may report the case to police for investigation. Please also inform the case to our customer service representatives immediately. We may suspend your mobile banking service and/or may require you to change your ICBC (Asia) personal internet banking transaction authentication password, and re-register your fingerprint(s) for the usage of Touch ID/Fingerprint Transaction Authentication service.
Notes: These FAQ are available in both English and Chinese versions. The English version shall prevail in the event of any discrepancy between the two versions. For the completed details of the Touch ID/Fingerprint Transaction Authentication Service, please refer to the “Terms and Conditions for the use of the ICBC (Asia) Biometric Authentication Service”. Should you have any query, please contact our 24 hours customer service hotline at (852) 218 95588.
Register Now (Applicable to iPhone/Android App only)
Q1：What is “Register Now” service? A："Register Now" service is tailored for customerswhowant to register for mobile banking services online directly without registering for e-banking services beforehand. After successful online registration, you can use a series of banking services via mobile banking. (This service is only applicable for customers who have not yet applied for our Personal Internet Banking/Mobile Banking Services. If you have already registered for our Internet Banking/Mobile Banking Services, please use your user name/ account number and password to log in Mobile Banking Service.)
Q2：How to use “Register Now“ service? A：You can register for Mobile Banking services by using either your ATM Card or Credit Card directly. There is no need to register via e-banking beforehand. Registration process is simple as follows:
(a) Use “ATM Card” to register 1) Read and agree the “Register Now” Agreement; 2) Enter the ATM Card number; 3) Choose the certificate type, enter the certificate number, ATM Card PIN and Verification Code; 4) Set the Mobile Banking login password; 5) After confirmingthe information, you may use the Mobile Bankingservices immediately.
(b)Use “Credit Card” to register 1) Read and agree the “Register Now” Agreement; 2) Enter the Credit Card number; 3) Choose the certificate type, enter the certificate number, ATM Card PIN/ Phone Banking PIN and Verification Code; 4) Set the Mobile Banking login password; 5) After confirming the information, you may use the Mobile Banking services immediately.
Q3：Why I can’t perform the transaction functions after completing the mobile banking registration via the “Register Now“ function ? A：To protect your interest, Integrated Account, e-Age Banking Account, Elite Club Account and Private Banking Account can only perform enquiry services if you register your mobile banking services via the “Register Now” function. You may visit any of our branches to apply for the transaction services for the above mentioned accounts. Customers can perform both enquiry and transaction functions at mobile banking if they are holding accounts other than the above mentioned accounts.
My Portfolio (Applicable to iPhone/Android App only)
Q1：Can I enquire all ICBC (Asia) accounts balance through our Mobile Banking Service? A：Yes, you can view the registereddeposit, credit card,investment and loan accounts balance via “My Portfolio” in Mobile Banking.
Q2：What can I do if I cannot view the account information of my own accounts? A：If you are not able to view your accounts in “My Portfolio”, please contact our customer representative for details.
Q3：Can I enquire deposit account transaction activities through the Mobile Banking Service? A：Yes, you can enquire the transaction history up to last 365 days for your bank accounts via Mobile Banking, except for Time Deposit Accounts and Planned Savings Accounts.
Q4：Why can’t I find all transactions in the “Log Query” through Mobile Banking Services? A："Log Query" only shows the completed transactions performed via mobile banking. You canview the transaction details through "My Portfolio ".
Fund Transfer and ICBC Express
Q1：What are the service hours for Mobile Fund Transfer Service? A：Our Mobile Fund Transfer offers 24-hourservice. However, some specified transactions such as Telegraphic Transfer and CHATS are in exception.
Q2：Can I transfer funds overseas through the Mobile Banking Services? A：Yes, you can transferfunds to overseas banks by Telegraphic Transfer.
Q3：Can I transfer CNY to other bankaccounts in Mainland China via your Mobile Banking Service? A：Yes, you can transfer CNY to other bank accounts in Mainland China via CNY Telegraphic Transfer. However, at this moment, this service is only applicable for personal CNY account holders and the beneficiaries with CNY accounts registered in our internet banking.
Q4：Do I need to pre-register the beneficiary accounts for transferring fund to other overseas banks? A：Yes, you need to register the beneficiary accounts if you want to perform fund transfer to other overseas banks through our Mobile Banking service.
Q5：Is there any service charge or corresponding fee involved in Telegraphic Transfer via Mobile Banking Service? A：Yes, corresponding fee and charges are levied on your designated payment account automatically.
Q6：What are the service hours for Mobile Telegraphic Transfer? A：For Telegraphic Transfer of HKD and USD, the service is available from 9:00 a.m. to 5:00p,m., Monday to Friday. For TelegraphicTransfer of CNY, the service is available from 9:00 a.m. to 2:30p.m., Monday to Friday. For Telegraphic Transfer of all currencies except HKD, USD and CNY，theservice is available from 9:00 a.m. to 3:00 p.m. Monday to Friday.
Q7：When will thepayeereceive the money if I perform a Telegraphic Transfer today? A：The remittance amount, corresponding fees and charges will be debited from your account immediately. However, the time for payeeto receive money will depend on the processing time of the corresponding bank.
Q8：Do I need to open a multi currencies account beforehand if I perform a telegraphictransfer? A：No, it is not necessary. After you have selected the types of currency remitted, the relevant exchange rate and equivalent HKD amount will be shown in the next page for your confirmation before proceeding.
Q9：Do I need to open a CNY account beforehand for performing CNY Telegraphic Transfer via Mobile Banking Service? A：Yes, you need to open a CNY Account beforehand. It is because the remittance amount must be debited from the remitter's CNY account.
Q10：Do I need to pre-register the beneficiary accounts for transferring CNY to other banking accounts in China? A：Yes, you need to pre-registerthebeneficiary accounts at branch and the beneficiaries' name must be registered in Chinese Telex Code unless the beneficiary has no Chinese name. Meanwhile,the remitter's name must be the same as the beneficiary.
Q11：How many beneficiaryaccountscan be pre-registered for fund transfer to other overseas banks? A：You can pre-register a maximum of ninety-nine beneficiary accounts in the Mobile Banking Package for transfer funds overseas.
Q12：Do I need to pre-register the beneficiary accounts for fund transfer by CHATS? A：Yes, you need to register the beneficiary accounts at branches.
Q13：Is there any service charge involved in fund transfer by CHATS with our Mobile Banking Service? A：Yes, the corresponding charges are levied on your designated payment account automatically.
Q14：What are the service hours for Mobile CHATS Service? A：For HKD & USD via CHATS, the service is available from 9:30a.m. to 5:00p.m., Monday to Friday. For Euro and CNY via CHATS, the service is available from 9:30a.m. to 4:00p.m., Monday to Friday.
Q15：When will the beneficiary receive the money if I performa CHATS transfer today? A：The remittanceamount andfees will be debited from your account immediately and the beneficiary will receive the money on the same day.
Q16：What are the service hours for Mobile Banking Electronic ClearingService? A：Electronic Clearing is available from 9:00a.m. to 10:00p.m. (24 hours, except public holidays). Instruction accepted before cutoff time, funds will be credited to the recipient's account by the end of the day, subject to the recipient bank's arrangement. Otherwise, funds will be credited to the recipient account on the next day, subject to the recipient bank's arrangement. (Cutoff time: Mon - Fri 2p.m. Instruction received after Fri 2p.m. would be executed on the next Monday)
Q17：Do I need to pre-register the beneficiary accounts for transferring fund to other accounts within ICBC Group by ICBC Express? A：Yes, you need to pre-register the beneficiary accounts via branches or Internet Banking if you want to perform fund transfer to other accounts within ICBC Group by ICBC Express through our Mobile Banking service.
Q18：What are the service hours for Mobile Banking ICBC Express Service? A：For HKD & USD remittance via ICBC Express, theservice is available from 00:00 to 17:00, Monday to Friday.(except Saturday, Sundayand publicholidays)
Q19：Whatis"Message"? A：The users can describe the transaction via "Message" and such message will be displayed in the transaction ConfirmationPage and Acknowledgment Page. “Electronic Clearing Message” only accepts letters (such as Aa Bb… Y y Z z), numbers (such as 1 2 3 4 5 6 7 8 9 0), symbols (such as . (-) /, : ) and spaces, “CHATS and Telegraphic Transfer Message” only accepts letters (such as A a B b … Y y Z z), numbers (such as 1 2 3 4 5 6 7 8 9 0), symbols (such as . (-) /, : ) and spaces, the first character cannot be 「/」、「:」、「-」, and repeated space cannot be used among characters. i) If the "Message" has been registered, you can find the registered Message in Input Page, Confirmation Page and Acknowledgment Page; if you want to show new messages, you can enter new message in "Message" box instead. ii) For the non-registered Message, you can type the messages you want in "Message" boxon Input Page so that the message will be shown on both Confirmation Page and Acknowledgment Page.
Q20：How can I know the display pattern on those the transfer accounts shown in Mobile Banking? A：To make the Mobile Banking design more user-friendly,accounts are displayed with the specified pattern: Account No. + Account Type (first three alphanumeric characters and the last alphabets), after selecting the Account Type, the Account Currency will beshownin the below line.
Q21：Can I preset a scheduled transfer/remittance? A：Yes, youcan preset your scheduled transfer/remittance up to 90 calendar days ahead of time. The effective date of the scheduled transfer within the bank with same currency is Monday to Sunday. The effective date of other transfer/remittance must be Monday to Friday (except public holidays). The scheduled transactions set up via Internet Banking or Mobile Banking can also be enquired via Mobile Banking.
Q22：Can I delete a scheduled transfer/remittance? A：Yes, the scheduled transfer/remittance set up via Internet Banking or Mobile Banking can be deleted via mobile banking any time before the effective date.
Q23：Can I make any amendments to the scheduled transfer/remittance? A：No, you can delete your scheduled transfer/remittance anytime via mobile banking before the effective date and set up a new scheduled transfer/remittance instruction again.
Q24：Do I need to have sufficient fund in my account when I make a scheduled transfer/remittance? A：Yes, your instruction will be rejected if there is insufficient fund in your account on the effective date of the transfer.
Q25：How do I know the result of my scheduled transfer/remittance? A：You can check whether the transaction has been accepted or rejected in your Mobile Banking (Fund Transfer and Remittance > Transfer/Remittance Instruction Enquiry) on the execution date.
Q26：What is the transaction limit for Fund Transfer/Remittance via Mobile Banking? A:The below transaction limits are accumulated on Mobile Banking and Personal Internet Banking: - TransferFund to non-registered third-party account: Daily maximum limit of HKD100,000 or equivalent, inclusive of Small-value Fund Transfer (which daily limit is HKD5,000 or equivalent) - Transfer to registered third-party account: Daily maximum limit of HKD 500,000 or equivalent (all of your registered third-party accounts will be aggregated automatically)
Q27:How do I transfer to a non-registered third party account via Mobile Banking? A:To transfer fund to a non-registered third party account via Mobile Banking, please go to “Transfer & Remittance” under “Service”, select “Local Bank Transfer” or “Other Region Remittance”. “Local Bank Transfer” allows you to make funds transfers to our Bank accounts and other local bank accounts via Electronic Clearing/ CHATS/ Telegraphic Transfer; “Other Region Remittance” allows you to make transfers to countries/ regions outside Hong Kong via Telegraphic Transfer or ICBC Express.
Q28:How do I register for a Third-party Transfer/Remittance Account? A:You can open Mobile Banking app, go to “Transfer & Remittance” under “Service”, then select “Register Third-party Account & Template”. Under “My Registered Account”, click the “+” button on the top right corner, and fill in all the beneficiary information. You will be prompted to authenticate using your Password Token. Your newly registered third-party account will be effective on the next business day.
Q29:What is a Fund Transfer Template? How do I create one? A:A fund transfer template allows you to save your fund transfer instructions for similar transfers in the future. You can save time by simply loading the transfer template and make the necessary changes for new transfers. You can save more time and effort without inputting the information again. To register a transfer template, you can open Mobile Banking app and go to “Service> Transfer & Remittance> Register Third-party Account & Template > Template Registration”. After completing the fields, press “Confirm” and complete the authentication with your Password Token. If you wish to modify your templates, you can perform the modification authenticated by Password Token anytime via Mobile Banking. If you wish to delete your templates, no additional authentication is required.
Small-value Fund Transfer Service (Applicable to iPhone/Android App only)
Q1：What is Small-value Fund Transfer service? A：Small-value Fund Transfer service allows you to submit a transaction instruction to non-registered third party accounts withouttoken authentication. This service currently applies to fund transfers within our bank, to other local and overseas banks, ICBC express. The maximum Small-value fund transfer accumulative limit is HKD 5,000 for 2 days.
Q2：How can I apply forSmall-value Fund Transfer service? A：You can apply through the following channels: branch or Personal Internet Banking (must have a password token) - Branch: You can adjust the Small-value fund transfer limit with a maximum limit of HKD 5,000 for 2 days and the limit must be smaller than the daily accumulative limit for transfer/remittance to unregistered third-party account. The limit will be shared between Mobile Banking and Internet Banking channels. - Internet Banking: You can adjust theSmall-valuefund transfer limit with a maximum ofHKD5,000for2 days online via "Customer Services">"Transaction Limit Adjustment" using the horizontal menu, and “Customer Services”>"Account Setting”>”Transaction Limit Adjustment" using the vertical menu. Note that the daily accumulative limit for transfer/remittance to unregistered third-party account will also have to be increased, and must be larger or equal to the Small-value fund transfer limit within 2days. Q3：If I have already registered for Mobile Banking, can I use Small-value fund Transfer function immediately? A：No, the default Small-value fund transfer limit is 0. You must apply via branchor Personal Internet Bankingto increase the Small-value fund transfer limit and the related transaction limits. Q4：How is the 2-day accumulated limit calculated for Small-value fund transfer submitted through the reservation method (fund transfers within our bank, to other local and overseas banks, ICBC express)? A：Whether you use the immediate or scheduled transfer method, system calculates the transaction limit based on submission date. For example, you have submitted an immediate transfer for HKD 1000, two scheduled transfers for HKD 500, the accumulated transfer limit of today is HKD2000.
QR Code Transfer
Q1：What is"QR Code Transfer"? A："QR Code Transfer" is done by scanning the QR Code from the recipient of our Bank after you have logged in to our mobile banking service. You can make instant fund transfers to the recipient account within our Bank by simply entering the login password again at the transaction screen.
Q2：How to create a "QR Code for receiving payment" ? A：The "QR Code Transfer" service is only applicable to ICBC (Asia) Mobile Banking customers using either Android or iPhone. Both payers and recipients must be ICBC (Asia) HKD account holders. The process of creating a QR Code for receiving payment is as follows: Step 1： Login to Mobile Banking and press "Transfer & Remittance" Step 2：Select "QR Code Transfer" and select "Create QR Code for receive payment" Step 3： Select the recipient account, currency type, enter the transfer amount, then set the "QR Code", "Name" and "Remark", then press "Confirm". The QR Code for receiving payment will be created immediately.
Q3：How to receive money via "QR Code Transfer"? A：After successfully creating the "QRCode for receiving payment", you can press the "Share" button tosharethe QR Code generated via WeChat,Weibo, Twitter, Whatsapp and Line to the Bank's payer. The payer can directly scan or upload the QR Code via "QR Code Payment" to complete the payment.
Q4：How to make payments via "QR Code Transfer"? A：The "QR Code Transfer" service is only applicableto ICBC (Asia) Mobile Banking customers using either Android or iPhone. Both payers and recipients must be ICBC (Asia) HKD account holders. The process of making payment via "QR Code Transfer" is as follows: The process of making payments via "QR Code Transfer" is as follows: Step 1： Login to the Mobile Banking and select "Transfer & Remittance" Step 2: Press "QR Code Transfer" and then select "QR Code Payment" Step 3：Scan or upload the QR Code from the album Step 4： Select the payment account and confirm the payment amount. Type in the login password again. The payment will be completed immediately.
Q5：How long will the QR Code be valid for? A：The QR code will be valid for 7 calendar days.
Q6：How to check the generated QR Code(s)? A：You can press "My QR Code" to checkall generated QR code(s). You can also press the "Valid" button tocheck for valid QR Codes and press the "Expired" button to check for expired QR Codes.
Q7：Can I cancel the generated QR Code(s)? A：Yes. To cancel a generated QR Code, you can press "My QR Code" and select the QR Code you want to cancel,then press "Cancel" button and confirm the cancellation process.
Q8：Can I check the payment history? A：Yes. You can check your paymenthistory by pressing "Payment History" button in the "QR Code Transfer" page.
Q9：Is there any fee when using "QR Code Transfer"? A：No, using "QR Code Transfer" is free of charge.
Q10：Can a QR Code for receiving payment support multiple scans? A：Yes, a QR Code for receiving payment can be scanned multiple times during the QR Code's validity period.
Q11：Is there any transaction limit for "QR Code Transfer"? A：Yes. The limit of "QR Code Transfer" is based on the "Small-value Fund Transfer limit". The maximum limit of "Small-value Fund Transfer" limit is HKD 5,000 per day, without limitation on the number of transfers.
FPS QR Code Payment Service
Q1: What is the“FPS QR Code Payment”service? A: FPS QR Code Paymentservice allows customers to complete a real-time local bank transfer or payment transaction by scanning a personal or merchant FPS QR Code with ICBC (Asia) Mobile Banking App.
Q2: How to activate the“FPS QR Code Payment”service? A: You need to login the personal internet banking to increase your“Small Value Transfer Daily Limit”with the password token first , and then you can make payment/transfer via the “FPS QR Code Payment”service at mobile banking app.
Q3: Which device is suitable for FPS QR Code Payment Service? A: The “FPS QR Code Payment” service is best available for the mobile devices which have been installed with ICBC (Asia) Mobile Banking on iPhone models with an operating system of iOS 9.0 or above, or on Android phones with an operating system of Android 6.0 or above.
Q4: How can I use the “FPS QR Code Payment” service for transfer or payment? A: You can use the “FPS QR Code Payment ” service by following the steps below: 1) Log in ICBC (Asia) Mobile Banking; 2) Press「…」on the upper right corner of the Service page and choose 「Scan」, or press「Transfer & Remittance」and choose「QR Code Transfer」>「QR Code Payment」to enter the FPSQR CodePayment service; 3) Scan the FPS QR Code by using 「Scan」function, or import the image of the FPS QR Code from album; 4) In case of a fixed amount QR Code, the payment amount will be displayed on screen immediately, you only need to check it; if it is a non-fixed amount QR Code, you need to input the payment amount； 5) Choose the payment account, read and accept the Terms and Conditions; 6) Input the mobile banking login password again; 7) Check the payment information and click 「Confirm」, transaction is completed.
Q5: Is it safe to use the FPS QR Code Payment service? A: Yes, it is safe to use the “FPS QR Code Payment” service for transfer or payments. The “FPS QR Code Payment” service is only applicable to FPS QR Codes generated under the Uniform Technical Standards of Hong Kong Interbank Clearing Limited. The safety of this technique is guaranteed. Besides, “FPS QR Code Payment” service can be accessed only after identity verification using ICBC (Asia) Mobile Banking, which is safe and convenient.
Q6: I’m trying to scan a QR code to make a payment but it fails, why? A: “FPS QR Code Payment” service on ICBC(Asia) Mobile Banking only supports FPS QR Codes generated under the common Standards of Hong Kong Interbank Clearing Limited. Moreover, the QR code you scanned may have a validity period. Your transaction can not be executed of the QR Code is expired.
Q7:Can I set up a scheduled transaction for the “FPS QR Code Payment” service? A: “FPS QR Code Payment” service does not support scheduled transaction.
Q8: Is there a payment limit for using the “FPS QR Code Payment” service? A: “FPS QR Code Payment” service is only applicable to the “Small-value Fund Transfer limit”. The maximum daily limit is HKD 10,000 without limitation on the number of transfers or payment.
Q9: Are there any handling charges for using ICBC (Asia) “FPS QR Code Payment” service? A: No. “FPS QR Code Payment” Services of our bank do not incur handling charges.
Q10: Can I inquire the transaction history of “FPS QR Code Payment” ? A: Yes, you can inquire the transaction history of “FPS QR Code Payment” through the following ways: 1）「Transfer & Payment」>「FPS Services」>「Transaction Enquiry」； 2）「Help & Support」>「Log Query」； 3）「A/C Management」>「My Portfolio」>「Deposit」，choose a bank account，click「Detail Inquiry」.
Credit Card
Q1：Can Ienquire all ICBC (Asia) credit card accounts balance through our Mobile Banking Service? A：Yes, you can view all registered credit card accountsbalance via “ Credit Card”in Mobile Banking.
Q2：Can I enquire credit card transaction history via Mobile Banking? A：Yes, you can enquirethe transaction history up to last 365days (for Android/iPhone App only) for credit card accounts via the Mobile Banking services.
Q3：What are the service hours forMobile Credit Card Payment? A：The service hours for credit card payment are as follows: For HKD credit card: 24 hours; For RMB account of dual currency card : From Monday 00:00 to Saturday 13:00.
Q4：What is the minimum amount of credit card cross currency transfer service? A：The minimum amount of cross currency transfer is HKD10 equivalent.
Q5：Can I re-allocate the credit limit of my credit card via Mobile Banking? A：Yes. The accepted adjustment on credit limit will be effective after 3 working days.
Q6：Can I apply for the adjustment of credit limit with my credit card? A：Yes. If you would like to increase your credit limit, you have to faxthe latest past 3 monthsincomeproof to (852) 2233 9933 for approval reference. The accepted adjustment on credit limit will be effective after 7 working days. The handling feefor temporary upgrade is HKD 50 per application, for permanent upgrade is HKD100 per application.
Apply Flexi Plus Account (Applicable to iPhone/Android App only)
Q1：What is "Flexi Plus"? A：Flexi Plus Account is the specified savings deposit account that is qualified to enjoy the bonus interest offer.
Q2：Is "Apply Flexi Plus Account" applicable to any customers? A：Personal customers can open Flexi Plus Account under single name. Customers who would like to open Flexi Plus Account under joint name should visit any of our branches to apply.
Q3：After applied account online, do I need to go to branch for other procedures? A：No, you do not need to go to branch for other procedures. Please note that the signature specimen and transaction setting of account of your Flexi Plus Account will adopt the same signature specimen and transaction setting of account you selected during the application.
Q4：Can I apply the same type of account again? A：No
Q5：Can I amend my personal details like correspondenceaddress, phone number etc. during accountopening via Mobile Banking? A：No, please visit any of our branches to amend the personal details.
Q6：Howcan I create or update the Tax Jurisdiction? A：You can create or update the Tax Jurisdiction in Personal Internet Banking. (Horizontal menu: " Security Center ">"Customer Information Management">”Personal Information Enquiry/Modification" or Vertical menu: “Electronic Services”>"Security Center”>”Personal Information Enquiry/Modification")
Time Deposit
Q1：Is it necessary to open a time-deposit account before making a time deposit with the Bank through Mobile Banking Service? A：Yes, you should have opened a Time Deposit Account before making a time deposit with the Bank through Mobile Banking Service.
Q2：What are the different types of Time Deposits that I can process through your Mobile Banking Service? A：You can open\withdraw Hong Kong Dollar, Renminbi and Foreign Currency Time Deposit and amend maturity instruction through our Mobile Banking Service.
Q3：What are the minimum deposit amounts of setting up Time Deposit? A：Minimum deposit amounts of setting up TimeDeposit are: HKD 1,000、, CNY 5,000、AUD 1,000、CAD 1,000、JPY 100,000、GBP 1,000、EUR 1,000、CHF 1,000、USD 1,000、NZD 1,000、SGD 1,000.
Q4：Can I place the maturity instruction for transferring funds to another foreign currency amount through your Mobile Banking Service? A：No, maturity instruction involving transfer of funds to another foreign currency amount is not accepted.
Q5：Can I amend the maturity instruction when the deposit has been made? A：Yes, you can amend the maturity instruction within the service hours on or before the deposit maturity date.
Q6：If I have made a time deposit at branch or Internet Banking, can I change the maturity instruction through your Mobile Banking Service? A：Yes, you can amend the maturity instruction of your Time Deposit within the service hours on or before the deposit maturity date as long as the time deposit account can be operated through our Mobile Banking Service.
Q7：What are the service hours for the function of open/withdraw time deposit and amend maturity instruction? A：The service hours is as follows: Monday to Friday 08:00-20:00 (except Hong Kong public holidays).
"ICBC Messaging" Service
Q1：What is "ICBC Messaging" Service? A: "ICBC Messaging" Service (the “Service”) is an information alert service that allows you to grasp your account's status more efficiently and more comprehensively. You can flexibly customize your ICBC Messaging products through Mobile banking， including account activities reminder, alert on mature fixed deposit/Loan, account overdraft reminder, reminder of credit card repayment due, notice on check/other bank posting, notice on confirmation of changed contact address and telephone number, reminder for consecutive password error. The customized notifications will be sent immediately via Email or SMS.
Q2：What types of alerts can I choose? A: You can choose from a wide range of alert types listed below:
Account Info Account activities reminder: Pre-set amount or any amount credited / debitedto your account (Including Remittance/ATM/Internet Banking transaction/Autopay/Payment etc.) Alert onmature fixed deposit: When time deposits mature Account overdraft reminder: When account is below zero Loan maturity reminder: The most recent repayment due date of Loan Reminder of credit card repayment due: The most recent repayment due date of Credit Card Notice on Check / other bank posting: When a deposited cheque has been cleared Account balance is higher / lower than the scheduled amount notice: When account balance exceeds / below the pre-set amount
Important Notice Notice on confirmation of changed contact address and telephone number: When your correspondence address and/or telephone number has been updated Reminder for consecutive password error: When input incorrect password for 5 times in Internet Banking / Mobile Banking
Q3：Which type of customers can apply for "ICBC Messaging" service? A: Any personal customer can apply for this service by filling up your application details or the application form through our Personal Internet Banking、Mobile Banking or branches.
Q4：How do I set up or amend the Service on mobile banking? A: To activate the Service, please logon to the Mobile Banking Services, select "ICBC Messaging" in the main page, press “Messaging Setting” and select suitable messagingproduct，filling the contents and press “submit” to set up the "ICBC Messaging" Service. To amend the customized Service, please press “My ICBC Messaging” and select the service for amendment. Click “Submit” after finishing amendment.
Q5：When will the Service become effective after service activation? A: The Service will be effective immediately after successful activation of "ICBC Messaging" Service via Mobile Banking.
Q6：What is the “Account Alias” for the Service? A: To protect your account information, you can setup the “Account Alias” to be shown in the alert message to replace your account number. “Account Alias” can be a maximum of 8 alphanumeric characters.
Q7：How do I suspend or terminate my "ICBC Messaging" Service? A: To suspend or terminate the Service, please logon to the Mobile Banking Services, select "ICBC Messaging" in the main page, press “Messaging Setting” and select suitable messaging product. Then press “Suspend” or “Terminate”button. The selected“ICBC Messaging” service settingwill be effective immediately.
Q8：How can I reactivate my "ICBC Messaging" Service after I have suspended or terminated the service? A: To reactivate the suspended "ICBC Messaging" Service, you only need to press “Reactivate” for the suspended “My ICBC Messaging” transaction” under ICBC Messaging, the Service will resume immediately. If the Service isterminated, you must re-apply the Service and set up again by logon to the Mobile Banking Services.
Q9：Does "ICBC Messaging" Service incur fees? A: It is free of charge if the customer receives “ICBC Messaging" notification via email. However, if the customer receives the notification via SMS, the Bank will impose different monthly charging scheme by customer segments. Please refer to the “Service Charges Tables" for details.
Bill Payment Q1：Which merchants can I pay through the Mobile Banking Services? A：You can pay Utilities merchantslike CLP Power, and Government Departmentslike Rates & Government Rent, and the pre-registered Credit Card Accounts.
Q2：Do I need to pre-register my bill account with your Bank before paying bills online? A：Except for the credit card payment, pre-registrationis not necessary for other bill payments.
Q3：How can I pre-register the credit card accounts? A：You can register the credit card accounts of "JETCO" Member Banks via the Internet Banking.
Q4：What are the service hours for the Bill Payment? A：The service is available for 24 hours. However, transactions performed after cut-off time (i.e. 7:30p.m. from Monday to Friday) will be valued on the next working day.
Interest Rate/Exchange Rate
Q1：Are the interest rate/exchange rate updated? A：From Monday 8:00 to Saturday 1:00 p.m.(except Dec 25 and Jan 1), the interest rate/exchange rate will be updated in every 5 minutes (outside this period, the latest data will be displayed). However, the interest rate/exchange rate is for reference only. You will be notified of the actual interest rate/exchange rate prior to your confirmation of every transaction requested.
My Deposit (Applicable to WAP version only)
Q1：Can I enquireall ICBC (Asia) accounts balance through our Mobile Banking Service? A：Yes, you can view all registered deposit accounts balance via “My Deposit” in Mobile Banking. However, for Time Deposit Account and Planned Savings Account, please view the accounts balance viaour internet banking services.
Q2：Are all the balances shown up-to-date? A：The balances are real-time update except for those transactions performed after cut-off time or on public holiday. The balances of those transactions will be shown on the next working day's account activities.
Q3：Can I enquire account transaction activities through the Mobile Banking Service? A：Yes, you can enquire the transaction activities up to last 60 days for your accounts registered in the Mobile Banking Package, except for Time Deposit Accounts and Planned Savings Accounts.
Q4：Why can’t I find all transactions in the “Log Query” through Mobile Banking Services? A："Log Query" only shows the transactions performed via mobile banking. You can view the account details through "My Deposit Details"
