Smart Reminder Service (Applicable to iPhone/Android App only)
Q1：What is the “Smart Reminder Service” ? A: Smart Reminder Service provides calendar enquiry and events reminder such as Credit Card Repayment Reminder, Loan Repayment Reminder, Time Deposit Due Reminder, Credit Card Due Reminder,etc. as well as supporting for reminder customization.
Q2: How to use the “Smart Reminder Service” ? A: After login to the mobile banking, you can enjoy our “Smart Reminder Service”. “Smart Reminder” page will automatically display events reminders such as Credit Card Repayment reminder, Loan Repayment reminder. You can pay off your credit card by clicking the “Repay” button on the right of the Credit Card Repayment reminder column. If you want to customize the reminder, you can click the “+” button in the lower right corner to add new items. If you click an added item, you will be able to modify or delete it.
Message (Applicable to iPhone/Android App only)
Q1：What information can I receive from "Message" ? A: You can receive “ICBC Messaging” notifications and latest news through “Message” service.
Q2：How can I do if I don't want to receive messages anymore after registering my mobile phone number？ A: You can stop receiving messages by clicking "Unfollow" or turn off the "Receive Message" function in the official account details. Moreover, if you turn on "Do Not Disturb" function, you will not receive notification when receiving messages.
Me (Applicable to iPhone/Android App only)
Q1：How do I calibrate my Password Token? A: If you are unable to authenticate your transactions by inputting the dynamic password after several attempts, you may wish to calibrate your Password Token. To calibrate, you can open Mobile Banking app and go to “Me > Services and Settings > Token Calibration”. Then, enter the 6-digit dynamic password twice as prompted to complete the calibration.
Q2：How do I change my account password? A:If you already applied for Password Token, you can change your login password by going to “Me > Services and Settings > Change Password”. You can enter your old password and new password by using your Password Token for authentication. Upon successful authentication, your new password for Mobile Banking and Internet Banking will be successfully changed.
Q3. What is "Mobile Token"? A: "Mobile Token" is a built-in function in ICBC (Asia) Mobile Banking App. Upon activation of "Mobile Token" with a designated mobile device ("mobile phone"), you can use it immediately without bringing along with your "Hard Token".
Q4. Are there any charges for the "Mobile Token"? A: It is free of charge for the "Mobile Token".
Q5. When do I need to use "Mobile Token"? A: You can use "Mobile Token" to replace the hard token to do the designated transactions in Mobile Banking App. The functions applicable to the “Mobile Token” will be updated continuously.
Q6. How do I activate "Mobile Token"? A: In order to activate "Mobile Token", you need to open ICBC (Asia) bank account and then activate "Mobile Token" by installing the latest version of ICBC (Asia) Mobile Banking App on your mobile phone and registering a valid mobile number and E-mail address with the Bank. If you re-install the ICBC (Asia) Mobile Banking App, you need to reset your Mobile Token. Step 1: Click "Me > Settings> Mobile Token Setting> Activate Mobile Token> Activate" Step 2: Enter ID number by following the instructions. . Step 3: Perform SMS one-time password verification. Step 4: Finish the steps by setting up a 6-digit “Mobile Token” Password.
Q7. If my Mobile Device is jailbroken / rooted, may I activate the “Mobile Token” function on it？ A：Since your device is jailbroken / rooted, your device may be less secure and lead to fraudulent transactions. For security reasons and protect your rights, you will not be allowed to activate the “Mobile Token” function on it.
Q8. Can I activate “Mobile Token” in different mobile phone? A: You can only activate "Mobile Token" in one mobile phone.
Q9. If I forget to bring my mobile phone, can I activate "Mobile Token" on others’ mobile phone? A: For security reason, please do not login Mobile Banking and activate "Mobile Token" on others’ mobile phone.
Q10. If I changed a mobile phone, how can I transfer my "Mobile Token" to the new mobile phone? A: You are required to download ICBC (Asia) Mobile App on your new mobile phone and reactivate the "Mobile Token" again .
Q11. What should I do if my "Mobile Token" was locked owing to repeatedly inputting the invalid "Mobile Token" password? A: You can click "Me> Settings> Mobile Token Setting> Reset the Mobile Token" in Mobile Banking App and follow the instructions to reset your "Mobile Token" or try again after 24 hours. If you choose to reset, the previous “Mobile Token” will be disabled after the reset.
Q12. What should I do if I forget my "Mobile Token" password? A: You can click "Me> Settings> Mobile Token Setting> Reset the Mobile Token" in Mobile Banking App and follow the instructions to reset your "Mobile Token".
Q13. How can I change my "Mobile Token" password? A: You can click "Me> Settings> Mobile Token Setting> Change Mobile Token Password" in Mobile Banking App and follow the instructions to reset your "Mobile Token" password.
Q14. How to disable my "Mobile Token"? A: You can click "Me> Settings> Mobile Token Setting > Disable Mobile Token" in Mobile Banking and follow the instructions to disable your "Mobile Token".
Q15. What should I do if my mobile phone with activated "Mobile Token" is lost or stolen? A: You may use another mobile phone to log into Mobile Banking with your Internet Banking No. / Username and password, click "Me> Settings> Mobile Token Setting > Disable Mobile Token". After that, the mobile token function on the lost or stolen mobile phone will be disabled automatically.
Q16. Which mobile phones are eligible for "Mobile Token"? A：To activate "Mobile Token" on your mobile phones, the operation system requirements are shown below: ⚫ iPhone with iOS 10.0 or above ⚫ Android 6.0 or above
Q17. I'm a "New Customer Account Opening" customer. May I use the "Mobile Token" ? A: “Mobile Token” service does not support "New Customer Account Opening" customers. If you have opened account via "New Customer Account Opening" service in mobile banking , please register and use the "Large Value Fund Transfer" function to perform fund transfer if the daily accumulated transfer amount is more than HKD 10,000.
